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Frequently Asked Questions

General Information and Ordering Testing Certificates State Board Reporting

How do your courses work?

When you order a course (either online or over the phone), all materials needed to complete your course are included as well as detailed instructions, a certificate of achievement and live phone support. You simply read the text and/or watch the DVD and complete a multiple choice exam and course evaluation in order to receive the CE hours.

You have 3 ordering options: have all materials mailed to you, have materials mailed to you with an online exam or download your course instantly and test online. Testing online includes an instant certificate!

After you receive your materials (either online or through the mail), you complete the coursework (reading and exam) at your own pace. There is no time limit for completion. After you complete the exam, if you choose to test online, you receive an instant certificate. If you test on paper, you simply return the answer sheet/course evaluation to us via mail or fax and a certificate of achievement is then mailed to you.

After I place an order for a course to be mailed to me, how long will it take to receive my course?

Once your order is placed, it will be shipped via USPS Priority Mail. Courses ordered before 12:00 pm central standard time will be shipped the same day. Courses ordered after 12:00 pm central standard time will be mailed out the next business day. In most cases you will receive your materials in about 2-3 days.

After I place an order for a course to test online, what happens next?

Once your order is placed for you to test online, you have instant access to test online in the member area of your account. All you need to do is log in to your account and follow the instructions located in the member area to complete your course and receive your instant certificate.

If you are taking a course which requires us to mail your course materials to you with an online exam, your study guide and instructions are available instantly for download in the member area of your account. Once you receive your textbook and/or DVD you can access the online examination, test online and receive your instant certificate.

Do your courses come with textbooks or videos?

That varies by course. Some courses use just a text. Some courses use both a text and a DVD/DVD-ROM, and others use a text with online videos. Please see each individual course page for the exact materials included.

How long do I have to complete the course?

There is no time limit for completing your course.

How can I place a phone or mail in order?

For phone orders, call 712-490-8245. Our business hours are 8:30 am to 4:30 pm central standard time. However, we check our phone messages frequently, so please leave us a message and we will return you phone call as soon as we receive it.

For mail in orders please specify which course you would like, add $10.00 shipping and handling and mail your check or money order to:

Center for Massage Therapy Continuing Education
PO Box 117
Elk Point, SD 57025

What are the test questions like?

The test questions for all of our courses are multiple choice and open book.

How does online testing work?

Online testing is very easy and allows you to receive a certificate instantly, rather than waiting for it to be mailed to you. Once you purchase a course to test online, you will find in your member area, under your courses, a "Test" icon. Simply click on it to take your exam. There is no time limit on the exam and you can save your answers and return at a later date if needed. You must pass the exam with 70% or better to pass the course. Feel free to review your course materials while taking the examination. You can take the exam up to 3 times if you fail the first or second time. After you pass the exam, you can view your wrong answers and a "Print Certificate" icon will appear to print your certificate instantly!

How does paper testing work?

If you place an order for all materials to be mailed to you, with the exam completed on paper, everything you need to complete your course will be mailed to you via USPS. You simply read through the text/watch the DVD/DVD-ROM/online videos and answer the exam questions using the provided answer sheet. Feel free to review your course materials while taking the examination. Then complete the course evaluation. Once you are finished you mail or fax your answer sheet and course evaluation. We grade your answer sheet and mail you a certificate of achievement.

What happens if I fail my exam, online or on paper?

When you test online, you can access the online examination up to 3 times if you happen to receive a grade less than 70% the first or second time. If you happen to fail your examination the third time, contact us to discuss your options.

If you happen to receive a score of less than an 70% on your paper exam, we will contact you to discuss your options. This rarely happens and you will never be given a failing grade without the option of retesting.

Do your courses provide a certificate or certification upon completion?

Upon completion of a course, a 'certificate of achievement' is awarded. Certifications can't be awarded for online/home study courses. Please see the below chart from the NCBTMB for the definition/differences between certificates and certifications.

Certificate Certification
Results from an educational process. Results from an assessment process.
For both newcomers and experienced professionals alike. Typically requires some amount of professional experience.
Awarded by educational program providers or institutions. Awarded by a third party, standard-setting organization.
Indicates completion of a course or series of courses with specific focus; is different than a degree granting program. Indicates mastery/competency as measured against a defensible set of standards, usually by application or exam.
Course content set a variety of ways (faculty committee, dean, instructor); occasionally through defensible analysis of topic area. Standards set through a defensible, industry-wide process (job analysis/role delineation) that results in an outline of required knowledge and skills.
Usually listed on a resume detailing education; may issue a document to hang on the wall. Typically results in a designation to use after one's name (CCC-SLP, CCC-A.); may result in a document to hang or to keep in a wallet.
Is the end result; demonstrates knowledge of course content at the end of a set period in time. Has ongoing requirements in order to maintain; holder must demonstrate he/she continues to meet requirements. For example, SLPs, audiologists, and other allied health professionals are required to complete annual CEUs to keep their certifications.
May provide the basis and gateway for achieving a degree. No relationship with attaining higher education or degree.

How long will it take to receive my certificate after I mail in my materials?

Usually, it will take about 7 business days to receive your certificate after mailing in your materials, depending on mail time. If you need a copy sooner, please choose the online testing option when ordering.

I lost my certificate, what can I do?

If you tested online, you can log in to your account and reprint another certificate instantly. If your certificate was mailed to you and you have lost it, please contact us for another copy. A copy of your original certificate is $10.00, so please keep your certificates in a safe place!

Will I receive a display certificate?

No, the certificate of achievement contains to much necessary information to be made into a display certificate. However, you can contact us to request an attractive display certificate to be mailed to you for $10.00.

Will you report my CE hours to the NCBTMB or my state board?

We report completion of CE hours to the states of LA and MS, and to the CE Broker for FL, GA and SC. For all other states and the NCBTMB, we send the certificate directly to you. This way we avoid any confusion and you will have an original copy for your records. You will need to keep your certificate, as stated by your organizations' laws and rules, in the case of an audit.

What is your guarantee and return policy?

We offer a 90 day risk free guarantee on all courses. We will gladly refund or exchange any course which has not been completed and is in new condition (on paper or online) if you are not 100% satisfied with your purchase. We do not refund shipping costs.

Can I place an international order?

Please call 712-490-8245 to place an international order.

What are the shipping costs?

Shipping anywhere in the United States is $10.00. International shipping rates are calculated when your order is placed and usually range from $60.00 - $80.00. Overnight shipping rates vary depending on the courses you order and range from $30.00 - $60.00. International and overnight orders can be placed by calling 712-490-8245 or emailing us on our contact page.

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