Communication, Documentation, and Insurance Billing
12 CE Hours
$134.00
Cost includes all materials. Shipping, if applicable, is a flat rate.
Develop the professional communication, documentation, and insurance billing skills needed to support a successful massage therapy practice. This 12-hour continuing education course introduces massage therapists to effective communication with clients, healthcare providers, and other professionals, along with proper paper and electronic documentation and insurance billing procedures.
Whether you are currently working with healthcare providers and insurance companies or want to expand your professional practice, this course provides practical information, case studies, and sample forms to help you better understand documentation, billing, and professional communication.
In this course, you will learn:
Effective communication with clients and healthcare providers
Professional communication with legal and other members of the healthcare team
Paper and electronic documentation methods
Proper massage therapy charting and recordkeeping
SOAP notes, intake forms, and other documentation tools
Insurance billing procedures and determining eligibility
Obtaining prescriptions and documenting medical necessity
Completing CMS-1500 insurance billing forms
Different types of insurance coverage and reimbursement
How proper documentation supports insurance billing
Why take this course?
Effective communication and accurate documentation are important parts of professional massage therapy practice, particularly when working with healthcare providers or insurance companies. Understanding insurance billing procedures can also help massage therapists navigate reimbursement requirements and maintain organized client records.
This course provides practical information, case studies, and sample forms that can help massage therapists strengthen their communication, documentation, and insurance billing skills while building a more organized and professional practice.
Describe effective communication strategies for working with clients and healthcare providers.
Identify appropriate professional communication practices when working with healthcare and legal professionals.
Explain the purpose and importance of accurate paper and electronic documentation.
Identify common massage therapy documentation forms and recordkeeping practices.
Describe basic insurance billing procedures and eligibility considerations.
Explain the purpose and use of prescriptions and documentation supporting medical necessity.
Identify information required to complete a CMS-1500 insurance claim form.
Recognize how accurate documentation and professional communication support insurance billing and reimbursement.
Text: Hands Heal: Communication, Documentation, and Insurance Billing for Manual Therapists, 5th Edition, by Diana L. Thompson, 289 pages
Online resources with forms and documentation abbreviations
Course instruction guide
60-question multiple-choice final exam
Course evaluation
Certificate of Achievement upon completion
Unlimited phone support for course-related questions
The Center for Massage Therapy Continuing Education, LLC is an Approved Provider through the National Certification Board for Therapeutic Massage and Bodywork (NCBTMB); Approved Provider number 409296-00.
Our online massage continuing education courses are also accepted by the American Massage Therapy Association (AMTA), Associated Bodywork and Massage Professionals (ABMP), and most state boards.
For more information on individual state requirements and approvals, please visit our Approvals page and click on your state.
Filled with lots of good information. - K. Jones
Helped me to properly fill out insurance paperwork. - L. VanRoekel
I liked the information presented about how to communicate with health care providers. I also liked the multiple choice exam format. - D. Masters
I received my materials quickly and learned some new information! - Mary Jones
What is a contract for care?
A. An invitation for the patient to participate in treatment and share the responsibility for the result
B. A form which asks the patient to list, prioritize, and classify current health concerns and to identify ways in which those conditions are affecting daily life
C. A checklist of symptoms and conditions that you treat
D. An invitation for the insurance company to participate in treatment and share the responsibility for the result
What two forms will help you identify the information necessary for insurance billing and reimbursement?
A. The electronic health record (EHR) and the insurance verification form
B. The billing information form and the insurance verification form
C. The billing information form and the fees and policies form
D. The health history form and the billing information form
All of the following are ways you as a practitioner can prove medical necessity EXCEPT:
A. Make sure prescriptions communicate that the adjunctive care is integral to the treatment plan
B. Prove progress specific to the patient’s daily activities
C. Treat within the diagnosis
D. Document only active care
Course Author
About the Instructor
Corrine Rubida, BS, LMT
Corrine completed her massage therapy training at Gateway College of Massage Therapy in 1997 and earned a Bachelor of Science degree in Healthcare Administration in 2012. She has been practicing and teaching massage therapy since 1997 and currently holds a massage therapy license in South Dakota. She is also a member of the ABMP. In 2002, Corrine founded the Center for Massage Therapy CE to make professional massage continuing education courses available both online and by mail. Since then, she has developed more than 100 home-study massage continuing education courses and has taught live courses for AMTA and the Gateway College of Massage Therapy.
